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OPERATIONS CONSULTANT
Business Operations and Customer Strategy Consulting
Adam is a distinguished expert in business operations and customer strategy consulting, renowned for his passion for data analysis, process automation, and fostering high-performing teams. His career is marked by a T-shaped skill set, cultivated through a varied background that spans numerous international projects. This background has endowed Adam with profound expertise in operations and customer strategy, complemented by an extensive marketing acumen that includes CRM, loyalty programs, and both traditional and digital marketing tactics.
Over a decade, Adam's career trajectory has been noteworthy, beginning with his tenure at Iris Worldwide, where he advanced to the position of Global Consulting Services Director. His role at Iris provided him with a global perspective, as he worked closely with cultures, clients, and teams across Europe, the USA, and the Asia-Pacific region. His portfolio of clients includes prominent B2B and B2C businesses such as Shell Retail, Samsung, Intercontinental Hotels Group, and Reckitt Benckiser, showcasing his ability to navigate and excel in varied industry landscapes.
Adam's expertise is not confined to large corporate environments; he has also made significant contributions to the startup ecosystem. His recent involvement with Maya Health PBC has seen him at the forefront of strategy, operations, and fundraising initiatives, demonstrating his versatility and strategic acumen. Collaboration with Peter Sheahan further highlights Adam's capability, where he played a pivotal role in over 50 keynote speaking engagements and led three executive team performance and business transformation projects for notable companies like Equinix, HNI Workplace Furnishings, and Zayo.
Throughout his career, Adam has engaged with over 100 different businesses across a spectrum of sectors, including Consumer Packaged Goods, E-commerce, Energy, Fashion, Professional Services, SaaS, Retail, Consumer Electronics, Mobile/Smartphones, and Financial Services. This wide exposure has allowed him to assume various roles, both external and internal, providing him with a comprehensive understanding of business ecosystems.
Adam's skill set is extensive and diverse, covering critical aspects of business operations such as finance, accounting, accounts payable/accounts receivable, technology and systems integration, process and operations management, and legal frameworks. Additionally, his proficiency in customer strategy—spanning acquisition, retention, loyalty, and lifetime value (LTV)—alongside his insights into digital strategy, encompassing CRM, omnichannel strategies, and promotions, are testament to his holistic approach to business consulting.
In summary, Adam's journey in the world of business consulting is characterized by a steadfast commitment to operational excellence and customer-centric strategies. His work ethic, combined with a strategic mindset and a knack for innovation, empowers teams to transcend their limits and propels businesses toward sustained growth and transformation. Adam's multifaceted expertise ensures that organizations not only navigate the complexities of the modern business landscape but thrive within it.
